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Privacy Policy

The Label Shoppe
1121 Fullerton Rd., City of Industry, CA 91748
(626) 333-4001 · ryan@thelabelshoppe.com

Last updated: May 8, 2026


1. Introduction

The Label Shoppe (“we,” “us,” “our”) is an independent label printing company based in Southern California. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to anyone who interacts with our website at thelabelshoppe.com, submits a form, requests a quote, places an order, or communicates with us by phone, email, or SMS.

If you have any questions about this policy, contact us at the address or email above.

2. Information We Collect

Information you provide directly

When you interact with us, you may give us:

  • Contact information — name, company, email address, phone number, mailing address
  • Project details — when you submit a quote request: label type, dimensions, quantity, SKU count, timeline, industry, project notes
  • Customer setup information — when you become a customer: billing address, shipping address, tax ID, accounts payable contact, credit references
  • Communications — emails, SMS messages, phone call notes, voicemails
  • Payment information — when you place an order, payment is processed by our third-party payment processor. We do not store credit card numbers on our systems.

Information collected automatically

When you visit our website, we automatically collect:

  • Usage data — pages visited, time on each page, referring URL, search terms, click paths
  • Technical data — IP address, browser type and version, device type, operating system, screen resolution
  • Cookies and similar technologies — see Section 6 below

Information from third parties

We may receive information about you from:

  • Service providers — our CRM (HubSpot, when active) and email tools may report opens, clicks, and other engagement data
  • Public sources — business registries, LinkedIn, company websites — when we research a potential customer

3. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests, contact form submissions, and customer inquiries
  • Provide the products and services you’ve requested
  • Communicate with you about orders, shipping, support, and account questions
  • Send SMS messages you’ve opted in to receive (see Section 5)
  • Improve our website, products, and services
  • Maintain accounting, tax, and warranty records as required by law
  • Comply with legal obligations and respond to lawful requests
  • Detect, prevent, and address fraud, security issues, or abuse

4. How We Share Your Information

We do not sell your personal information. We share information only as described below.

With service providers

We share information with vendors who help us operate, including:

  • Web hosting and analytics — Webflow, Google Analytics
  • CRM and marketing — HubSpot (when active)
  • Email and SMS communications — Intermedia (SMS), email service providers
  • Payment processing — when applicable, your payment information is processed by an independent payment processor
  • Shipping carriers — UPS, FedEx, USPS, and freight carriers receive your shipping address to deliver your orders

These providers are contractually bound to use your information only to deliver services to us, and to protect your information consistent with this policy.

For legal reasons

We may share information when required by law: in response to a subpoena, court order, regulatory request, or lawful government inquiry; or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify affected customers consistent with applicable law.

Mobile information — never shared for marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. This includes phone numbers, SMS opt-in status, and SMS message content.

5. SMS Messaging

The Label Shoppe may use SMS text messaging to communicate with customers who have opted in to receive messages regarding customer service, order status, shipping and delivery updates, product availability, quotes, invoices, returns, and support requests. Message frequency varies but will not exceed 3–5 messages per day unless there is a notification event. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.

For the complete SMS Terms & Conditions, including opt-out procedures and carrier disclaimers, see our SMS Terms & Conditions.

6. Cookies and Analytics

We use cookies and similar technologies to operate our website and understand how visitors use it.

Types of cookies we use

  • Strictly necessary cookies — required for the website to function (page navigation, form submissions, secure areas). These cannot be disabled.
  • Analytics cookies — help us understand how visitors use our site so we can improve it. We use Google Analytics 4 (or similar tools).
  • CRM and marketing cookies — used by HubSpot (when active) to track form submissions and customer engagement across our communications.

Your choices

You can control cookies through your browser settings. Most browsers let you refuse cookies entirely or delete cookies that have been set. Disabling certain cookies may limit website functionality.

If our website uses a cookie consent banner, you can also manage your preferences there.

7. Data Security

We use reasonable administrative, physical, and technical safeguards to protect your information. Our quality program is independently audited by SGS to GMP standards, and our information-handling procedures are aligned with that program.

No system is 100% secure. If we become aware of a security incident affecting your information, we will notify you consistent with applicable law.

8. Your Rights

Depending on where you live, you may have rights to:

  • Access — request a copy of the personal information we hold about you
  • Correct — ask us to correct inaccurate or incomplete information
  • Delete — request deletion of your information, subject to legal retention requirements (e.g., tax, accounting, contractual)
  • Opt out of marketing — unsubscribe from marketing emails or SMS at any time
  • Restrict processing — ask us to limit how we use your information
  • Data portability — request a copy of your information in a portable format

To exercise any of these rights, email us at ryan@thelabelshoppe.com or write to the address above. We will respond within the timeframes required by applicable law.

California residents

California law gives California residents specific rights regarding personal information, including the right to know what we collect, the right to delete, the right to correct, and the right to opt out of “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising. California residents may submit requests using the contact information above.

9. Children’s Privacy

Our services are directed to businesses, not consumers, and are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

10. Data Retention

We retain personal information as long as necessary to:

  • Provide the products and services you’ve requested
  • Maintain customer relationships and communications history
  • Comply with tax, accounting, and legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements

When information is no longer needed, we delete or anonymize it.

11. International Users

The Label Shoppe operates from the United States and our services are intended for U.S. customers. If you are accessing our website from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this policy will reflect the most recent version. If we make material changes, we will notify customers by email or by posting a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy questions, to exercise your rights, or to report a concern:

The Label Shoppe
1121 Fullerton Rd., City of Industry, CA 91748
Phone: (626) 333-4001
Email: ryan@thelabelshoppe.com

The Label Shoppe — independent label printing since 1991
Independent label printing — established 1991.
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(626) 333-4001ryan@thelabelshoppe.com
1121 Fullerton Rd.
City of Industry, CA 91748
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© 2026 The Label Shoppe. Established 1991.
Independently audited by SGS to GMP standards. SGS® and PANTONE® referenced in our copy are registered trademarks of their respective owners.